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Service procedures 2026 firmware

Collect and Upload ICE and/or APE Log Files to Garage

Gen3/tasks/PROC_ICE_X_HERMES-GRABLOGS-V2

What this task does

Collects log files from the ICE (Gateway) or APE/APEB (Autopilot) based on specified log paths, then uploads the results to Garage for analysis and/or ticket creation.

Vehicle & firmware coverage

Open a version to see its description, requirements, and input definitions. Hardware configuration and live vehicle checks also determine availability.

Model 3 / Y AMD · Firmware 2026.32.3
Vehicle coverage
2024+ Model 3, 2025+ Model Y, Model Y, Pre-2024 Model 3
Supported connection
Local connection
Vehicle state
Stationary · Drive; Stationary · Neutral; Stationary · Parked; Stationary · Reverse; Moving · Drive; Moving · Neutral; Moving · Reverse
Gateway diagnostic level
No specific level listed

Procedure notes

The vehicle's connectivity may be temporarily affected during log collection and upload.

Task inputs (1)

Create Jira Ticket

create_jira_ticket · Bool

Do not check this until you have confirmed with an FFT engineer to create a ticket. Also give them a summary of the issue on this VIN.

Firmware default: false

Model 3 / Y Intel · Firmware 2026.32.7
Vehicle coverage
Model Y, Pre-2024 Model 3
Supported connection
Local connection
Vehicle state
Stationary · Drive; Stationary · Neutral; Stationary · Parked; Stationary · Reverse; Moving · Drive; Moving · Neutral; Moving · Reverse
Gateway diagnostic level
No specific level listed

Procedure notes

The vehicle's connectivity may be temporarily affected during log collection and upload.

Task inputs (1)

Create Jira Ticket

create_jira_ticket · Bool

Do not check this until you have confirmed with an FFT engineer to create a ticket. Also give them a summary of the issue on this VIN.

Firmware default: false

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Service procedures

Autopilot - Clear Cache

Deletes the cached Autopilot Electronic Control Unit (ECU) (APE) image from the Infotainment and Connectivity ECU (ICE) to force a new download during the next update.

PROC_ICE_X_CLEAR-APE-CACHE

Model 3 / Y Model S / X (legacy) Model S / X (2021+)
Service procedures

Backup User Profile

Creates and uploads an encrypted user profile data backup. The vehicle must have connectivity. Depending on the size of the backup and the network signal strength, the process can take between 30 seconds and 3 minutes.

PROC_ICE_X_PROFILE-BACKUP

Model 3 / Y Model S / X (legacy) Model S / X (2021+)
Service procedures

Camera Calibration Status Check

Returns the calibration progress and status for each camera. This task fails if any camera is uncalibrated.

PROC_ICE_X_CAMERA-CALIBRATION-STATUS

Model 3 / Y Model S / X (2021+)
Service procedures

Car Computer Keep Awake

Send a keep-awake request to the gateway for 15 minutes

PROC_ICE_X_KEEP-AWAKE

Model 3 / Y Model S / X (legacy) Model S / X (2021+)