GTW_w421 — Modem Eth Link Down
Full alert identifier: GTW_w421_ModemEthLinkDown
Alert description
The gateway detects the Ethernet link to the modem is down.
Potential impact
Vehicles equipped with a Telematics Control Unit (TCU) will lose cellular, Wi-Fi, and Bluetooth connectivity. Vehicles that are not equipped with a TCU will loose cellular connectivity.
Set condition
The Ethernet link to the modem is down.
Clear condition
The Ethernet link to the modem is up.
Check other alerts
With Service Mode Plus enabled, open Service Alerts → All. Review the other alerts for clues to the cause of GTW_w421.